Privacy Policy

✦ Who is responsible for your information

Tradition India operates TraditionIndia.com from D 55/190-N, Aurangabad, Varanasi 221010, Uttar Pradesh, India. For privacy questions or requests, email info@traditionindia.com or call +91 92193 43191. This policy covers our website, customer accounts, orders and related customer support.

✦ Information we collect

When you shop, register or contact us, we collect the information you provide, such as your name, email, telephone number, billing and delivery addresses, country, state, city, postcode, order details and correspondence. For custom garments, we may collect measurements and fitting instructions you choose to share.

We also process technical information such as your IP address, browser/device information, website requests, shopping-cart session and currency or language preferences. Payment records include transaction references, payment status and information supplied by the payment provider.

✦ How we use information

We use information to process and deliver orders; manage accounts; communicate about dispatch, customisation and delivery; handle returns, replacements, refunds and enquiries; display appropriate country and currency options; protect the website and investigate fraud; and maintain records required for accounting and legal obligations.

Where applicable, processing relies on fulfilling your order or account request, complying with legal obligations, our legitimate interests in operating and securing the store, or your consent when required. Optional marketing requires any consent required by applicable law, and you can withdraw it.

✦ PayPal and card payments

PayPal processes PayPal and debit/credit card payments offered through PayPal. Relevant order, contact, billing, delivery and transaction information is shared with PayPal to process payment, prevent fraud and handle refunds or disputes. Card details are handled by PayPal’s payment service; please do not send them to us by email or chat.

PayPal’s own handling of information is explained in its Privacy Statement. Bank wire and money-transfer payments are currently unavailable.

✦ Who receives information

We share information needed to fulfil your order with payment providers and the postal or courier service used for delivery, including address, contact, shipment and customs information. Website hosting, email and technical service providers may process information necessary to operate and support the store. Access is limited to what is needed for their role.

We may disclose records to authorities or professional advisers where required by law or necessary to handle a legal claim. We do not sell customer personal information.

✦ Cookies and shopping preferences

WordPress and WooCommerce use cookies or similar storage for sign-in, account security, shopping carts, checkout and session continuity. Currency and translation tools may remember your choices. PayPal and translation features may also load their own cookies or services.

You can manage or delete cookies in your browser. Blocking necessary cookies can prevent sign-in, cart or checkout functions from working. Third-party services explain their own cookie practices in their privacy policies.

✦ Country detection and translation

The store uses your IP address and a locally downloaded MaxMind GeoLite country database to estimate your country for shopping preferences. This is an approximate country lookup, not GPS tracking. Your delivery address determines shipping availability and applicable charges.

Translation is optional and starts when you choose a language. The free GTranslate feature uses Google’s translation service; page content and technical information may be processed by those services. Please consider this before translating pages containing personal information. See GTranslate’s Privacy Policy and Google’s Privacy Policy.

✦ How long we keep information

We retain information for as long as needed for orders, account services, customer support, returns, accounting, legal obligations and resolving disputes. Retention depends on the type of record and the reason it is needed.

The store currently has no fixed automatic deletion period for customer accounts or order records. You can request deletion or a review of retained information. We may need to keep certain transaction or legal records even after an account is closed; we will explain any restriction relevant to your request.

✦ Your privacy choices and requests

You can review available account details in My Account or contact us to request access, correction or deletion of your information. Depending on the law applicable to you, you may also have rights to a copy or transfer of your data, restriction of processing, objection to certain uses, withdrawal of consent, or a complaint to a relevant privacy authority.

Email info@traditionindia.com with the subject “Privacy request” and enough information to identify your account or order. We may verify your identity before releasing or changing records. We respond within applicable legal time limits. Withdrawing consent does not affect earlier lawful processing.

✦ Security and international processing

We use access controls and technical measures to help protect information. No online transmission or storage method can be guaranteed completely secure. Keep your account credentials private and contact us if you suspect unauthorised access.

We operate in India and serve customers internationally. Payment, hosting, translation and delivery providers may process information in other countries, whose laws may differ from yours. Where applicable, international processing must follow the safeguards required by relevant law.

✦ Children’s information

Our kids’ clothing is intended to be purchased by parents, guardians or other adults. Children should not create accounts or provide personal information on their own. Please provide only measurements and information necessary for a garment, and contact us if a child has submitted information without appropriate permission.

✦ Changes and contact

We may update this policy when our services or data practices change. The latest version is published on this page with its update date.

Privacy contact: info@traditionindia.com
Tradition India, D 55/190-N, Aurangabad, Varanasi 221010, Uttar Pradesh, India.
Tel: +91 92193 43191. Business hours: Monday–Saturday, 10:30 a.m.–7:30 p.m. IST.